Shipping Policy
Everything we sell ships from Fairfield, Connecticut, USA.
Processing time
Orders are processed within 2–3 business days. We don't ship or deliver on weekends or holidays. During busy periods, processing may take a little longer — if there's a significant delay, we'll email you.
Domestic shipping (U.S.)
Shipping rates are calculated and shown at checkout. We ship to all U.S. states and territories, including P.O. boxes and APO/FPO/DPO addresses. Estimated delivery times are shown at checkout and may vary by carrier.
International shipping
We ship to Canada, the U.K., and a select list of other countries, all by USPS. Rates and estimated delivery times are shown at checkout. If your country isn't offered at checkout, we don't ship there directly, but you can buy from one of our stockists.
We no longer ship directly to Europe
Buyers in Europe were being asked to pay import VAT, customs duty, and post office handling fees when their package arrived, and on some orders that topped €50. That's not a fair surprise for anyone, so we've stopped shipping directly to the EU, Switzerland, Norway, and Iceland. Our European stockists carry Wire Monkey tools, so you can still get them without import fees at your door.
Canada and U.K. orders: import fees
Our prices and shipping charges don't include import taxes. Your local post office collects them before it delivers your package.
- Canada: Canadian sales tax at your province's rate (5% to 15%), plus Canada Post's CAD 9.95 handling fee.
- U.K.: 20% VAT, plus Royal Mail's £8 handling fee (£12 if Parcelforce delivers).
Rather skip the fees? Our stockists in Canada and the U.K. carry Wire Monkey tools.
Other countries
Your country may charge import duties and taxes on delivery. These are set by your country's customs office, not by Wire Monkey.
Order tracking
You'll receive a shipment confirmation email with a tracking number once your order ships. Tracking is usually active within 24 hours.
Lost, stolen, or damaged shipments
Once a package leaves our hands we can't control what the carrier does, but we won't leave you stranded. If your order arrives damaged, please keep all packaging and contact us right away — we'll help you file a carrier claim and sort out a fix. Please make sure your shipping address is correct at checkout; we're not able to cover packages sent to an incorrect address.
Questions about your order? Email returns@wiremonkey.com and we'll help.